Shipping

Q: Where does Owlissimo ship from?

Our company is registered in sunny Singapore, where many parents are dedicated to high-quality education.

We ship from our fulfilment partners based in Singapore, Malaysia and China.

We try our best to ship from the location closest to you to minimise our carbon footprint and shipping costs.

Q: Where does Owlissimo ship to? What are the shipping time and rates?

Due to the Covid-19 pandemic and lockdown in many cities, delivery destinations and timings have been affected. The parcels now take longer than stated below to reach you, and some places under lockdown cannot be reached. If we’re unable to fulfil your order, you’ll get a full refund. We just want you to be happy parents and customers.

Owlissimo ships internationally to parents and educators based in many destinations worldwide.

If your location is not listed below, just drop us a message and we’ll see what we can do to help you!

Singapore and West Malaysia:

  • In-stock items – Courier shipping (3 to 5 working days): free for all orders
  • Pre-order & Back-order items – Air freight (6 to 8 working days): free for all orders
  • Standard shipping (about 13 working days)

International destinations:

  • FedEx Express / Aramex / DHL Express

Zone 1 – United States of America (U.S.A.)

Zone B – Vietnam

Zone E – New Zealand, Brunei

Zone F – United Arab Emirates, Czech Republic, Finland, Portugal, Slovakia, Greece, Hungary, Poland

Zone G – Panama, Chile, Colombia, Guatemala, Peru, Venezuela

Zone H – South Africa, Russia, Saudi Arabia, Turkey

Zone K – Belgium, France, Germany, United Kingdom (UK), Italy, Spain, Netherlands

Zone M – Sweden, Switzerland, Denmark, Ireland, Austria, Luxembourg, Norway, Morocco

Zone N – Canada, Mexico

Zone O – India

Zone R – Thailand

Zone S – The Philippines

Zone T – Indonesia

Zone U – Australia

Delivery times will vary depending on your country’s customs requirements and the Covid-19 situation.

You would need to pay the relevant customs duty in your country.

Q: I stay at a remote area. Are you able to send to me?

We’ll try out best so that your child can access quality learning materials too!

FedEx Express is able to send to many international remote areas, at an added fee of SGD52 per parcel.

Upon receiving your order, we’ll check if the delivery is possible and send you a separate invoice for the fee or a full refund, totally up to you.

Q: Why was my order cancelled and refunded?

We truly hope you can have your selected learning material. However, sometimes it may be out of stock, or our fulfilment partners are unable to deliver it to your location. So we’ll promptly give you a full refund so that you can choose another item instead.

Q: Can my parcel be sent to a P.O. Box address?

To ensure that your learning materials reach you safely, please use a mailing address where you or someone can receive the parcel.

Q: Will I receive a tracking number?

Ensuring that your package reaches you so that you can start using them is among our top priority.

All packages are sent with a tracking number.

You will receive an email notification with the tracking information after your parcel is shipped out.

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