Shipping

Q: Where does Owlissimo ship from?

Our company is registered in sunny Singapore, where many parents are dedicated to high-quality education.

We ship from our fulfilment partners based in Singapore, Malaysia and China.

We try our best to ship from the location closest to you to minimise our carbon footprint and shipping costs.

Q: Where does Owlissimo ship to? What are the shipping time and rates?

Due to the Covid-19 pandemic and lockdown in many cities, delivery destinations and timings have been affected. The parcels now take longer than stated below to reach you, and some places under lockdown cannot be reached. If we’re unable to fulfil your order, you’ll get a full refund. We just want you to be happy parents and customers.

Owlissimo ships internationally to parents and educators based in 11 destinations worldwide.

If your location is not listed below, just drop us a message and we’ll see what we can do to help you!

Singapore and West Malaysia:

– In-stock items – Courier shipping (3 to 5 working days): free for all orders

– Pre-order items – Air freight (5 to 7 working days): free for all orders

Zone 1 – Brunei:

– Standard shipping (about 8 working days)

Zone 2 – Indonesia, Thailand:

– Standard shipping (about 12 working days)

Zone 3 – Vietnam:

– Standard shipping (about 13 working days)

Zone 4 – Australia, India, United Arab Emirates:

– Standard shipping (about 13 working days)

Zone 7 – Canada, the U.S.:

– Standard shipping (about 15 working days)

Estimated delivery times may vary depending on your country’s customs requirements.

You would need to pay the relevant customs duty in your country.

Q: Can my parcel be sent to a P.O. Box address?

To ensure that your learning materials reach you safely, please use a mailing address where you or someone can receive the parcel.

Q: Will I receive a tracking number?

Ensuring that your package reaches you so that you can start using them is among our top priority.

All packages are sent with a tracking number.

You will receive an email notification with the tracking information after your parcel is shipped out.

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