We’re parents and educators too and stand behind the quality of our products.
If you receive an item with a manufacturing defect or is damaged during delivery, please contact Customer Service here within 14 days.
Please include these:
– Order number
– Issue: received damaged / other: pls state
– Photograph of the product with a copy of the delivery order on the same photograph
You may be asked to return the product to our quality assurance team, so please keep it until the exchange/refund claim is closed. If such a return is needed, you will be reimbursed on the return shipping fee.
Depending on the individual case, you may be eligible for a 1-to-1 exchange, partial refund or full refund.
If a refund is applicable, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Some banks take up to 30 days to reflect the credit.
These are not eligible for returns/exchanges:
– normal wear and tear, including scratches and dents on the packaging or box
– misuse of product
If 14 days have gone by since your receipt of product (based on receipt signing of the tracked parcel), unfortunately, we cannot offer you a refund or exchange.