Products
Q: What are the differences between the Odonata Chinese Pre-2020 and 2020 editions?
Find all your answers related to Odonata’s popular Chinese reading programmes in this article here.
Q: How do I use Alpha Egg Q3 dictionary pen?
View the full tutorial here.
Shipping
Q: What is the currency of your prices?
As our company is registered in Singapore, prices are listed in Singapore dollars (SGD or S$).
If you’re from other countries, PayPal or your credit / debit card will convert the price to your usual currency.
If you’re from Malaysia, you may contact us for payment via eWallet or bank transfer in Ringgit (RM).
Q: Where does Owlissimo ship from?
Our company is registered in sunny Singapore, where many parents are dedicated to high-quality education.
We ship from our fulfilment partners based in Singapore, Malaysia and China.
We try our best to ship from the location closest to you to minimise our carbon footprint and shipping costs.
Q: Where does Owlissimo ship to? What are the shipping time and rates?
Due to the COVID-19 pandemic and lockdown in many cities, delivery destinations and timings have been affected. The parcels may take longer than stated below to reach you, and some places under lockdown cannot be reached. If we’re unable to fulfil your order, you’ll get a full credit or refund. We just want you to be happy parents and customers.
Owlissimo ships internationally to parents and educators based in many destinations.
If your location is not listed below, just drop us a message and we’ll see what we can do to help you!
Singapore (From Singapore):
- In-stock items – Courier shipping (5 to 7 working days)
- Pre-order & Back-order items – Courier shipping (14 to 21 working days)
Singapore (From China warehouse, Tax Paid):
- Some items are shipped out from our China fulfilment partner.
- You don’t have to handle GST payments and admin fees even if your purchase is above SGD400. We’ll handle that for you. Happy shopping!
- In-stock items – Air shipping (7 to 14 working days)
- Pre-order & Back-order items – Air shipping (14 to 21 working days)
Singapore (From Malaysia warehouse):
- Some items, such as Odonata Chinese books, are shipped out from our Malaysia fulfilment partner. This is how you get bulk shipping savings for the Super Value Sets.
- Only if your purchase is above SGD400 shipped out from our Malaysia fulfilment partner, then you’ll be sent an invoice for S$20 and GST.
- In-stock items – Courier shipping (7 to 14 working days)
- Pre-order & Back-order items – Courier shipping (14 to 21 working days)
West Malaysia & East Malaysia (Sabah, Sarawak) (Tax Paid):
- Great news for our fellow Malaysian friends! You’re usually able to receive your items tax paid. This means we’ll handle customs import duty for you even if your purchase is more than RM500. Otherwise, we’ll inform you beforehand and you’ll be eligible for a full refund. Shop with ease!
- In-stock items – Courier shipping (7 to 14 working days)
- Pre-order & Back-order items – Air freight / Courier (14 to 21 working days)
International Destinations:
- In-stock items – International Airmail (11 to 31 working days)
- In-stock items – FedEx Express / Aramex / DHL Express (10 to 14 working days)
- Pre-order & Back-order items – Add 7 to 14 working days to above
Australia
Canada
India
New Zealand
United States of America (U.S.A.)
Vietnam (Hanoi, Ho Chi Minh)
Delivery times will vary depending on your country’s customs requirements and the COVID-19 situation.
You would need to pay the relevant customs duty in your country.
Q: I stay at a remote area. Are you able to send to me?
We’ll try out best so that your child can access quality learning materials too!
FedEx Express is able to send to many international remote areas, at an added fee of SGD52 per parcel.
Upon receiving your order, we’ll check if the delivery is possible and send you a separate invoice for the fee or a full refund (less 4.4% PayPal fee), totally up to you.
Q: Why was my order cancelled and refunded?
We truly hope you can have your selected learning material. However, sometimes it may be out of stock, or our fulfilment partners are unable to deliver it to your location. So we’ll promptly give you a full credit so that you can choose another item or a full refund.
Q: Can my parcel be sent to a P.O. Box address?
To ensure that your learning materials reach you safely, please use a mailing address where you or someone can receive the parcel.
Q: Will I receive a tracking number?
Ensuring that your package reaches you so that you can start using the learning materials is among our top priorities.
Model Fractions cards in Singapore are sent via local post.
All other packages are sent with a tracking number.
You will receive an email notification with the tracking information (if any) after your parcel is shipped out.
Should your parcel not reach you after the estimated shipping period, just drop us a message and we’ll look into how to help you.